Shanice Scott is an Emergency Communications Specialist II for Guilford Metro 9-1-1 (GM 9-1-1) in Greensboro, North Carolina. GM 9-1-1 is a large consolidated public safety answering point serving all of Greensboro and Guilford County, with an approximate population of 550,000. Per their website, the center is responsible for more than 425,000 dispatches and approximately 700,000 phone calls annually. Shanice […]

APCO International officially announced that Patricia Giannini Henry, formerly APCO’s Director of Events and Corporate Outreach, has been promoted to Chief of Events & Corporate Partnerships.

Steve shared his thoughts on the biggest trends in 9-1-1 technology, including the transition from analog to digital systems with Next Generation 9-1-1. Steve also discussed the role of public safety broadband in the emergency communications center (ECC) and the issues APCO is prioritizing to support telecommunicators.