"PTSD"
When 9-1-1 Happens to You
While public safety telecommunicators’ exposure to others’ trauma is part of the profession, the chance of experiencing a personal tragedy during a telecommunicator’s career is also a reality.
Read full articleAPCO Welcomes Introduction of Important Wellness Legislation, the PROTECT 9-1-1 Act
Today, U.S. Representatives Robin Kelly (D-IL), Norma Torres (D-CA), Brian Fitzpatrick (R-PA), and Peter Meijer (R-MI) introduced the Providing Resources and Occupational Training for Emotional Crisis and Trauma in 9-1-1 Act, or the ‘‘PROTECT 9-1-1 Act.”
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Voices in the Dark: The Voices of Telecommunicators with PTSD
By Matt Berg During my research phase for my article titled “PTSD and the Telecommunicator,” published in the March-April issue…
Read full articleAttention Telecommunicators: Looking for Survey Participants
The APCO ProCHRT Committee has partnered with Dr. Michelle Lilly to promote the second in a series of surveys geared toward…
Read full articleAPCO International Commends Study on 9-1-1 Dispatchers and PTSD Symptoms
Daytona Beach, FL – Responding to newly released research on 9-1-1 telecommunicators and post-traumatic stress disorder (PTSD) published in the Journal of Traumatic Stress, Gregg Riddle, president of APCO International, the world’s largest organization of public safety communications professionals, released the following statement commending the work of research leader Dr. Michelle Lilly, Northern Illinois University psychologist, and her team:
Read full articleDuty-Related Trauma Exposure in 9-1-1 Telecommunicators
“Our research is the first to reveal the extent of emotional distress experienced by emergency dispatchers while on duty. The results show the need to provide these workers with prevention and intervention support as is currently provided for their frontline colleagues. This includes briefings and training in ways to handle emotional distress.”
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