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APCO

Overcoming Adversity in Public Safety Communications

September 15, 2022

A global pandemic and one of the tightest job markets in history have left ECCs much like the Continental Army — underfunded, understaffed and facing seemingly overwhelming challenges that threaten their chances for success. It is times like these that call for bold thinking and unwavering leadership.

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Operations

Manage Your Risk: Defensible Hiring & Management Practices

October 27, 2011

By Charles D. Carter

In 1991, I was in New York City to conduct a course for 9-1-1 instructors. After I entered the building at One Police Plaza, my host pointed to a courtroom just off the lobby. He said it was used for nothing but settling lawsuits against NYC police officers. How terrible that so many allegations of wrongdoing by police exist that they need their own courtroom with a judge dedicated to nothing but cases against those sworn to protect and serve.

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