Shanice began her career as a dispatcher four years ago. She has also achieved the title of Certified Training Officer (CTO) and has been training new hires at GM 9-1-1 for the past year.

APCO International officially announced that Patricia Giannini Henry, formerly APCO’s Director of Events and Corporate Outreach, has been promoted to Chief of Events & Corporate Partnerships.

Steve shared his thoughts on the biggest trends in 9-1-1 technology, including the transition from analog to digital systems with Next Generation 9-1-1. Steve also discussed the role of public safety broadband in the emergency communications center (ECC) and the issues APCO is prioritizing to support telecommunicators.