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Focused on Progress
June 11, 2010Key performance indicators can assist agencies in defining and measuring their progress toward productivity and quality goals.
Read full articleFlorida Passes Training Law for 9-1-1
June 11, 2010On June 3, Florida Gov. Charlie Crist signed into law SB 742 Public Safety Telecommunications/E911
Read full articleFirst Responders Launch Campaign for Nationwide Communications Network
June 7, 2010The Public Safety Alliance, a partnership among the nation’s leading public safety associations, announced a national advertising and grassroots campaign, calling on Congress to modify the FCC’s proposed auction of the D Block included in its national broadband plan. The group is comprised of major national organizations representing police, fire and emergency medical services (EMS) agencies — all concerned by the lack of a nationwide interoperable communications network they desperately need to keep America safe and respond to crime, fire, emergencies, acts of terrorism and natural disasters.
Read full article9-1-1 Outage in Northern Jackson County Remains a Mystery
June 7, 2010Customers in White City, Eagle Point, Shady Cove, Butte Falls and Prospect were unable to make the three-digit call for help from 2:36 until 8:32 p.m. on Sunday and again from 6:33 to about 9:30 a.m.
Read full articleNG9-1-1: Call Routing & Location Validation
June 1, 2010Last month, we discussed the significant changes involved in implementing NG9-1-1 systems, including the difference between implementing IP capability and the NENA i3 specification. Although IP capability is a major and necessary step in the right direction, this backbone is only one step. Understanding how 9-1-1 calls find their way to your PSAP and how locations are deemed valid is the next step.
Read full articleAPCO Announces 2010 Horizon Award Winners
June 1, 2010Alexandria, Va. — The Association of Public-Safety Communications Officials (APCO) International today announced the winners of its Horizon Award. The…
Read full articleMotorola Outlines Next Gen Plan for Public Safety
May 28, 2010Motorola is committed to public safety and ensuring that public safety agencies can build on current solutions to position themselves for NG9-1-1, according to Greg Brown, co-CEO, Motorola; and CEO, Motorola Solutions, and Gene Delaney, president, Enterprise Mobility Solutions, Motorola.
Read full articleWhy We Can’t Text 9-1-1
May 28, 2010Looks like the word is getting out to the public that they can’t text 9-1-1. APCO’s own Courtney McCarron Hastings…
Read full articleTechnology vs. Dispatch Experience
May 28, 2010On May 2, the city of DeKalb, Ill., 9-1-1 system dodged a bullet. That morning, a tech savvy freshman from Northern Illinois University programmed his iPhone to call 9-1-1 repeatedly, tying up the city’s two 9-1-1 lines. It took only six minutes for Carol Halsey, a DeKalb Comm Center dispatcher with 20 years of experience, to stop the loop.
Read full articleConcealed Weapon Permit Transaction
May 28, 2010All but two states have passed laws that allow citizens to carry certain concealed weapons in public.
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