Search Results for "EMD"
Ellen Pittman
March 3, 2011There’s no doubt Ellen Pittman, an assistant supervisor for the Department of Public Safety Communications in Fairfax County, Va., is a go-getter. This military veteran has quickly moved up the department’s ranks to serve as a manager, as well as a training instructor, while maintaining a positive attitude.
Read full articleWhen West Trains East
October 11, 2010In the August 2009 issue, we published an article by Mark Boudreaux called “9-1-1 Instructor for Hire: When West Trains East.” The article was a first-person account from an APCO adjunct instructor who traveled to the Kingdom of Saudi Arabia to provide public safety telecommunications training at King Abdullah’s University of Science and Technology (KAUST) — a brand new, state-of-the art facility on the coast of the Red Sea in Thuwal. Here, Boudreaux continues his story.
Read full article9/11 Five Years Later: How 9/11 Altered FDNY’s Emergency Communications
September 9, 2010Chief Jace P. Pinkus of the FDNY addressed how the department’s communications bureau changed in the five years after the attacks on the World Trade Center.
Read full articleState Training & Certification Survey
September 1, 2010Despite the need, there are no national minimum training standards for 9-1-1 telecommunicators. There’s little consensus on how much training in what subjects is necessary and how—and whether—to fund such training. Each state has taken its own path. This article discusses the results of a national survey to determine what each state requires with regard to training.
Read full articleA Crisis at the Heart of the PSAP
August 26, 2010The following article tells four stories about emergencies that struck at the heart of the comm center, from the perspective of those who were there and most closely affected. These compelling stories remind us that it’s not a matter of if but when an emergency will hit very close to home for comm center personnel.
Read full articleHIPAA Didn’t Kill the Radio Star
August 26, 2010The dawn of the age of HIPAA did not mark the demise of emergency medical dispatch (EMD) as we knew it. Nonetheless, the Health Insurance Portability and Accountability Act (HIPAA) did create some confusion regarding our traditional practices of communicating patient information over the radio airwaves.
Read full articleAPCO Announces 2010 Award Winners
August 2, 2010On Tuesday, Aug. 3, at 8 a.m., APCO International will recognize and honor distinguished achievers in public safety communications. These individuals are frontline telecommunicators, supervisors, managers, IT and radio specialists, comm center directors and instructors. “The work they have done in their respective agencies are great examples of activities deserving of this great honor,” says APCO Executive Director George S. Rice Jr., “and their entire departments should be proud.” Join us for breakfast as we present awards to your peers. The event will close with a SUPERSESSION to kick off your day of learning!
Read full articleMishandled 9-1-1 Calls
April 1, 2010Today’s 9-1-1 comm centers must learn to deal with public scrutiny in a world with 24-hour media. Article includes tips to prevent call mishandling and manage the investigation during such incidents.
Read full articleTraining Requirements for 9-1-1
January 15, 2010On the Thursday, Jan. 7, edition of The Today Show, NBC aired a story all APCO members and public safety telecommunicators should be aware of: “911 Emergency: Are Operators Ready for Your Call?” In this story, Jeff Rossen reported on a three-month investigation into the lack of national training standards for 9-1-1.
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