Search Results for "EMD"
Saying Goodbye to a Friend
October 14, 2013On July 14, 2013 a very dear friend and long time 9-1-1 professional passed away here in Ft. Myers (Fla.) at only 47 years old.
Read full article9-1-1 Adviser Dispatch Software Approved in New Jersey
October 7, 2013Recently the New Jersey Office of Emergency Telecommunications Services (NJ-OETS) approved APCO’s 9-1-1 Adviser as a software solution that New Jersey public safety answering points (PSAPs) may use to electronically triage EMD calls.
Read full articlePennsylvania 9-1-1 Call Upgrade to Yield Savings
August 9, 2013A project to put Western Pennsylvania 9-1-1 centers on the same computer network will replace outdated equipment and cut costs at a time when budgets are tightening.
Read full articleSimplified Call Center Staffing
June 28, 2013During my productivity management seminars for municipal supervisors through managers, we cover the five basic management disciplines of match-up, assignment, follow-up, reporting and management action.
Read full articleCity of Rowlett Finds Quality Assurance Through HigherGround
May 1, 2013The City of Rowlett is served by a combined 911 communications center which processes calls for police, fire and EMS. Beth English is Communications Director of the center and oversees 14 dispatchers, 2 of which are supervisors, with a minimum of two dispatchers on duty at all times.
Read full articlePre-Arrival CPR: Denial Sparks Controversy
March 7, 2013“It was truly upsetting listening to the 9-1-1 call about the incident and knowing that the caller was a medically trained person who was under orders not to provide medical treatment,” says APCO Life Member Mark Pallans, a communications consultant in North Las Vegas, Nev. “But if a plain, ordinary citizen had made that same call would be the uproar still be there?”
Read full articleChoking Death Lawsuit Settled
January 23, 2013Five years after Nancy Jane McGhee’s death, a settlement has been reached in her family’s lawsuit against Pasco County’s Department of Emergency Services.
Read full articleWest Virginia: Putnam Dispatchers to Get Advanced Training
November 29, 2012Putnam County residents who call 9-1-1 will get more attention from the person on the other end of the line starting this summer.
Read full articleWhat Being an RPL Means to Me
November 15, 2012We asked several people who have earned the designation of Registered Public-Safety Leader (RPL) what the professional designation means to them and how it has helped with their career. Our Q & As with Ron Gross, administrative and training manager for the North Suburban Emergency Communications Center in Des Plaines, Ill., and Shelley Peterson, 9-1-1 communications coordinator for Logan City (Utah) Police Department, are below.
Read full articleAPCO’s 2012 Award Winners
August 19, 2012Every year, APCO presents awards to public safety communications personnel in seven categories who demonstrate the highest levels of personal…
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