Technology
Chatbot 9-1-1
January 12, 2023Cities and counties across the United States are reporting staffing shortages within their public safety departments and are looking for solutions. One technology being considered is chatbots — or bots — for non-emergency calls and for assistance during significant events.
Read full articleAPCO International Announces New Chief Technology Officer
March 14, 2022APCO International today announced that Mel Maier, former Commander of the Emergency Communications and Operations Division of the Oakland County (MI) Sheriff’s Office, will be joining APCO as its new Chief Technology Officer (CTO).
Read full article[Sponsored] Intrado Is Mapping a Course for NextGen GIS Success in Public Safety
January 10, 2022Sponsored Content Data can be incredibly valuable; but like most things that are worth a lot, it needs to be…
Read full articleHead in the Clouds, Feet on the Ground: A Risk-Free Approach for 9-1-1 to Leverage Cloud Services
June 4, 2021Sponsored Content: If the words “cloud computing” make you feel a little bit like Charlie Brown, with a dark and stormy rain cloud trailing you around, you’re not alone.
Read full articleAPCO Hosts First-Ever Virtual Emerging Technology Forum
December 1, 2020Today the Association of Public-Safety Communications Officials (APCO) International kicked off the first day of its virtual Emerging Technology Forum with a special message from actor and host of ABC’s “Emergency Call” Luke Wilson recognizing the life-saving work performed by 9-1-1 call takers.
Read full articleTwo New States & ECCs Join the ASAP Program
October 29, 2020The Jefferson County, Colorado, Communications Authority (JeffCOMM) is the 73rd Emergency Communications Center (ECC) in the United States and first…
Read full articleHere Come the Drones
November 21, 2019[Originally published in the November/December 2019 issue of PSC magazine.] By Kevin Schafer Consider a police officer arriving on the…
Read full articleReliable Communication Key in Times of Disaster
June 19, 2018Sponsored Content By Kai Tang Being connected is a given in our everyday lives, but at no time is it more…
Read full articleThe Connected PSAP
December 7, 2017The PSAPs of Maricopa County, Arizona, show that when technology integrators and developers come together, new possibilities and hybrid solutions can bridge gaps and advance the entire industry.
Read full articleBuilding NG911 Systems Through Collaboration
August 23, 2016“Building NG911 Systems Through Collaboration,” the final NG-1-1 & Emerging Technologies session of APCO 2016, reviewed the process of how…
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