Operations
Telecommunicator Spotlight: Inger Priegel
May 22, 2014Like most dispatchers, she enjoys the fast-paced calls that present a lot of excitement. However, she recognizes the importance of her role in all calls that she takes and never loses sight of that fact.
Read full articleAPCO International Announces 2014 Award Winners
May 19, 2014This year, APCO received more than 200 nominations from across the country. The award recipients demonstrated the highest levels of professional conduct and outstanding performance in the line of duty.
Read full articleTelecommunicator Helps 8-Year-Old Girl Deliver Baby Brother
May 16, 20148-year-old Jazmine McEnaney called for help at 7:02 a.m. She told the 9-1-1 calltaker, “My mom is pregnant and her water just broke. She is in so much pain.”
Read full articleTelecommunicator Spotlight: Jason Lezcano
May 7, 2014As a current supervisor and former line dispatcher, Lezcano believes anyone can be a calltaker–“as long as you are willing to put in the hard work, it’s just having the willingness to learn and willingness to apply those skills.”
Read full articleTelecommunicators Make Use of Training in “Trial by Fire”
May 1, 2014About two hours after training ended on a new computer dispatching system, calls began flooding into Lewiston-Auburn (Maine) 9-1-1.
Read full articleFranklin County (Maine) opens new 9-1-1 center
April 29, 2014New equipment includes stations that can be electronically moved by pushing a button to allow telecommunicators to either sit down and work or stand.
Read full articleThe Other End of a 9-1-1 Call
April 25, 2014The most difficult calls for telecommunicators often involve children, but Paul Wegrzyn had to be on the other end of a heart-wrenching call for help when his 8-month-old son had a seizure.
Read full articleFinding a Solution to 9-1-1 Frequent Fliers
April 24, 2014Officials in Chesapeake (Va.) are testing a plan to reduce habitual callers to 9-1-1 who are not in an emergency medical crisis.
Read full articleTelecommunicator’s Dedication Shines in Wake of Tornado
April 24, 20149-1-1 telecommunicator Katrina Gutwein learned her house was damaged by a tornado, and still kept working for nearly two hours.
Read full articleLife Skills: Reduce Processed Foods in Your Diet
April 24, 2014Once you eliminate processed foods and let fresh, unprocessed foods into your diet, you will feel and look better. Here are a few tips for incorporating fresh foods into your diet.
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