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Operations

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Operations

Dual Dangers: Physical and Digital Risks Inside and Out of the ECC

December 30, 2020

Adaptation. It’s not just the name of the game in telecommunications; it’s the arena and the whole rulebook.

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APCO

Rapid Recovery

November 12, 2020

Devastating tornadoes severed statewide public safety communications in Tennessee. Communications were restored in 41 hours as emergency response roared into action. [From the November/December 2020 PSC magazine.]

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Technology

Two New States & ECCs Join the ASAP Program

October 29, 2020

The Jefferson County, Colorado, Communications Authority (JeffCOMM) is the 73rd Emergency Communications Center (ECC) in the United States and first…

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APCO

Regional Planning Committee Process Current Topics and Ongoing Regional Planning Issues

April 4, 2016

The 700 and 800 MHz Regional Planning Committees (RPC’s) – groups of volunteers tasked by the Federal Communications Commission (FCC)…

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Operations

Humility: Why It’s Your Best Leadership Tool and How to Develop It

September 24, 2015

Not so long ago, our culture really (really) admired people with big egos.

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Operations

7 Characteristics of the Best of the Best in Customer Service

September 24, 2015

Pick up any ad and there’s probably a line of type or two of how well you’ll be treated when you shop or call there.

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Operations

Stress and the 9-1-1 Telecommunicator

September 3, 2015

When Caitlin Sampsell decided to go back to school to earn a master’s degree in Public Administration from Western Michigan University last year, she chose a master’s research theme that was relevant to her life and work.

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Operations

Tackling Burnout in the Workplace

August 14, 2015

It’s the middle of summer. You’re working an overnight shift again while it seems as if everyone else in the world is relaxing at home with friends or family or getting a good night’s rest.

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Operations

CAC Contribution: Fiscal Discipline & Accountability

June 26, 2015

In today’s environment, where budgets are tight and funding requests are unending, having a solid track record of managing and maintaining your communications assets will give you an advantage in the battle for those elusive dollars. Most effective leaders and managers tend to show favor toward those who act responsibly, demonstrate discipline and have a history of being efficient managers of limited resources.

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Operations

Life Skills: When Should You Stay Home Sick From Work?

November 24, 2014

If you wake up in the middle of the night with a fever, stomach ache or back pain, how do you know whether or not your symptoms justify staying home from work?

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