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News

Heroes Behind the Headsets: Dyersburg 9‑1‑1

April 17, 2020

When a call is taken, these individuals not only gather crucial details from a caller, but also paint a detailed picture of the situation to police officers, firefighters, and EMS responders all without seeing the scene.

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Industry

ECCs Will Postpone, Alter, Celebrate NPSTW 2020

April 9, 2020

Next week, April 12-18, is National Public Safety Telecommunicators Week, and emergency communications centers are divided about how or whether…

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Industry

Cherokee County E 9-1-1 Receives APCO Agency Training Program Certification

April 3, 2020

Cherokee County E 9-1-1, GA, has received Agency Training Program Certification, a Project 33® Initiative, from the Association of Public-Safety Communications Officials (APCO) International. 

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APCO

APCO Statement on the CSRIC “Report on the Current State of Interoperability in the Nation’s 911 Systems”

March 17, 2020

The Communications Security, Reliability, and Interoperability Council (CSRIC) VII adopted a “Report on the Current State of Interoperability in the Nation’s 911 Systems.”

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Industry

Maximizing the Benefits of LTE Networks in Mission Critical Push-To-Talk Systems

March 13, 2020

By DVSI Engineering Introduction Land Mobile Radio (LMR) systems such as APCO Project 25 and Digital Mobile Radio (DMR) have…

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Read full article AI Is Coming: Will I Still Have A Job?
APCO

AI Is Coming: Will I Still Have A Job?

February 27, 2020

[Originally published in the March/April 2020 PSC magazine.] By Suzanne Ladd, Senior Program Manager for Seminole County Fire/EMS Emergency Communications It’s really…

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Industry

Telecommunicator Cardiopulmonary Resuscitation: A Policy Statement From the American Heart Association

February 25, 2020

Telecommunicator Cardiopulmonary Resuscitation: A Policy Statement From the American Heart Association – Endorsed by the Association of Public-Safety Communications Officials International

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Read full article Voices in the Dark: The Voices of Telecommunicators with PTSD
Industry

Voices in the Dark: The Voices of Telecommunicators with PTSD

February 13, 2020

By Matt Berg During my research phase for my article titled “PTSD and the Telecommunicator,” published in the March-April issue…

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Read full article UNDER  THE  HEADSET: A Day in the Life
Industry

UNDER THE HEADSET: A Day in the Life

February 13, 2020

By Matt Schreiner Editor’s Note: This is the first installment in a series of fictional dramatizations about the trials and…

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Industry

Make 2020 Your Year to Learn and Grow

December 26, 2019

One of the latest alternatives to New Year’s resolutions is to try something new every month. Here are some suggestions.

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