Industry
Northwest Regional Emergency Communications Center Receives APCO Agency Training Program Certification
Alexandria, VA – Northwest Regional Emergency Communications Center, OH has received Agency Training Program Certification, a Project 33® Initiative, from…
Read full articleCity of Roanoke E911 Receives APCO Agency Training Program Certification
Alexandria, VA – City of Roanoke E911, VA has received Agency Training Program Certification, a Project 33® Initiative, from the…
Read full articleTompkins County Department of Emergency Response Receives APCO Agency Training Program Certification
Alexandria, VA – Tompkins County Department of Emergency Response, NY has received Agency Training Program Certification, a Project 33® Initiative,…
Read full articleGeoComm, RapidSOS, and Esri Offering Indoor Maps for Improved Situational Awareness in Emergency Response
St. Cloud, MN: GeoComm, RapidSOS, and Esri are excited to announce a partnership designed to deliver indoor maps to 9-1-1…
Read full articleAPCO Announces Final Approval of Two National Standards
APCO International received final approval from the American National Standards Institute (ANSI) on April 8, 2021, for two American National Standards (ANS).
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Managing Trauma
What is a traumatic event? For telecommunicators, traumatic events can be anything. While not every call we take is traumatic, the cumulative toll of the job itself is. The effects of cumulative acute stress can be detrimental to our mental and physiological health.
Read full articlePublic Safety Telecommunicators Help Find and Rescue Abducted Child
On January 15, 2020, at about 1:30 p.m. an 11-year-old girl was walking home from school. A man got out of a car and grabbed her. Witnesses called Springfield (MA) Emergency Communications (SEC).
Read full articlePublic Safety Telecommunicators Help Locate Child Taken in Home Invasion
The five telecommunicators on duty banded together, dispatched field responders, broadcast lookouts, performed notifications, made NCIC entries, pinged cellphones, coordinated with investigators and communicated with area jurisdictions.
Read full articlePublic Safety Telecommunicators Help Rescue Child Stolen by Non-Custodial Parent
On February 21, 2021, at 4:00 p.m. the Glendive (MT) 911 Communications Center sent a multi-state message from the Glendive Police requesting law enforcement agencies attempt to locate a child abducted by a non-custodial parent in a stolen vehicle possibly en route to California.
Read full articlePublic Safety Telecommunicators Assist in Rescue of Kidnapped Child
Hamilton County (OH) Communications Officer Lisa Helm took a call from a frantic grandmother who uttered the words nobody wants to hear, “My grandson… He was just kidnapped.”
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