Industry
APCO Announces Final Approval of Two National Standards
APCO International received final approval from the American National Standards Institute (ANSI) on April 8, 2021, for two American National Standards (ANS).
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Managing Trauma
What is a traumatic event? For telecommunicators, traumatic events can be anything. While not every call we take is traumatic, the cumulative toll of the job itself is. The effects of cumulative acute stress can be detrimental to our mental and physiological health.
Read full articlePublic Safety Telecommunicators Help Find and Rescue Abducted Child
On January 15, 2020, at about 1:30 p.m. an 11-year-old girl was walking home from school. A man got out of a car and grabbed her. Witnesses called Springfield (MA) Emergency Communications (SEC).
Read full articlePublic Safety Telecommunicators Help Locate Child Taken in Home Invasion
The five telecommunicators on duty banded together, dispatched field responders, broadcast lookouts, performed notifications, made NCIC entries, pinged cellphones, coordinated with investigators and communicated with area jurisdictions.
Read full articlePublic Safety Telecommunicators Help Rescue Child Stolen by Non-Custodial Parent
On February 21, 2021, at 4:00 p.m. the Glendive (MT) 911 Communications Center sent a multi-state message from the Glendive Police requesting law enforcement agencies attempt to locate a child abducted by a non-custodial parent in a stolen vehicle possibly en route to California.
Read full articlePublic Safety Telecommunicators Assist in Rescue of Kidnapped Child
Hamilton County (OH) Communications Officer Lisa Helm took a call from a frantic grandmother who uttered the words nobody wants to hear, “My grandson… He was just kidnapped.”
Read full articleWomen in Public Safety Communications: Renee Gordon
Renee Gordon, Director, City of Alexandria, Virginia – Department of Emergency and Customer Communications, has been in public safety for over 30 years, 12 in emergency communications
Read full articleAPCO International Announces Recipients of 2021 Leadership in Policy Awards
Alexandria, VA – The Association of Public-Safety Communications Officials (APCO) International announces the recipients of its prestigious 2021 Public Safety…
Read full articleWomen in Public Safety Communications: Jeryl Anderson
Jeryl Lynn Brown Anderson, Recruitment and Outreach Coordinator, Orange County Emergency Services, has worked for 36 years in the public safety communications profession.
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The Multitalented, Multitasking Public Safety Polymath
You have probably heard of Leonardo da Vinci, the 15th-century architect, artist, engineer, inventor and scientist. Leonardo da Vinci was a man of a great many talents, what one would refer to as a Renaissance man. Nowadays, this term has become interchangeable with the word polymath. Public safety telecommunicators can be the polymaths of public safety.
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