Industry
Do You Trust Me? Psychological Safety in the PSAP
August 15, 2019This was an interesting and humorous late session filled with laughs and information. Yeung walked us through how to set…
Read full articleFirstNet Authority Townhall
August 15, 2019FirstNet Executive Director Ed Parkinson kicked off the FirstNet Authority Townhall, discussing the importance of understanding the needs of public…
Read full articleThe Ground Truth: Perspectives of 9-1-1 Center Leaders Facing the Challenges of Evolving Technology
August 15, 2019The session began with 9-1-1 directors from across the country sharing examples of the lifesaving work performed by the dedicated…
Read full articleHow to Manage a Successful Project
August 15, 2019Managing projects in the ECC can be a daunting task. This presentation provided attendees with an overview of project management…
Read full articleStress Management and PTSD Risk in Telecommunicators
August 15, 2019People who see or experience an event within their work environment may be susceptible to PTSD and this includes not…
Read full articleA Look Backwards at the History and Roadblocks to Future Interoperability
August 14, 2019Emergencies and those who respond to them have been around almost since the beginning of time. How we communicate and…
Read full articleMentoring: It’s All About the People
August 14, 2019Look at the history of changes and development in public safety communications over the last 50 years. The technology and…
Read full articleTactical Dispatch Team: Your Job on the Other Side of the Console
August 13, 2019This session offered a unique look into tactical dispatch teams that respond with field units, as well as those that…
Read full articleDispatchers Role in Firefighter Safety and Survival
August 13, 2019This session addressed the need for dispatch personnel and firefighters to have an awareness of each other’s roles and responsibilities….
Read full articleDefusing Comm Center Conflict
August 13, 2019Adam Timm of The Healthy Dispatcher presented his course “Defusing Comm Center Conflict “ to a standing room only audience…
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