Industry
How to Manage a Successful Project
August 15, 2019Managing projects in the ECC can be a daunting task. This presentation provided attendees with an overview of project management…
Read full articleStress Management and PTSD Risk in Telecommunicators
August 15, 2019People who see or experience an event within their work environment may be susceptible to PTSD and this includes not…
Read full articleA Look Backwards at the History and Roadblocks to Future Interoperability
August 14, 2019Emergencies and those who respond to them have been around almost since the beginning of time. How we communicate and…
Read full articleMentoring: It’s All About the People
August 14, 2019Look at the history of changes and development in public safety communications over the last 50 years. The technology and…
Read full articleTactical Dispatch Team: Your Job on the Other Side of the Console
August 13, 2019This session offered a unique look into tactical dispatch teams that respond with field units, as well as those that…
Read full articleDispatchers Role in Firefighter Safety and Survival
August 13, 2019This session addressed the need for dispatch personnel and firefighters to have an awareness of each other’s roles and responsibilities….
Read full articleDefusing Comm Center Conflict
August 13, 2019Adam Timm of The Healthy Dispatcher presented his course “Defusing Comm Center Conflict “ to a standing room only audience…
Read full articleCoaching and Mentoring for Comm Center Success: How You Say It Matters
August 13, 2019“Coaching conversations are the only way we can help our coworkers and employees become their best,” according to former 9-1-1 dispatcher…
Read full articleStress Exposure Training: Resiliency Is Learned
August 13, 2019This interesting interactive session was designed around collaborating and learning from each other. Discussion focused around stress exposure training and…
Read full articleFCC Regulatory Update
August 13, 2019Policy & Licensing Division Chief Michael Wilhelm discussed three different spectrum bands used by public safety. First, he discussed use…
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