Industry
Tompkins County Department of Emergency Response Receives APCO Agency Training Program Certification
July 1, 2021Alexandria, VA – Tompkins County Department of Emergency Response, NY has received Agency Training Program Certification, a Project 33® Initiative,…
Read full articleGeoComm, RapidSOS, and Esri Offering Indoor Maps for Improved Situational Awareness in Emergency Response
June 3, 2021St. Cloud, MN: GeoComm, RapidSOS, and Esri are excited to announce a partnership designed to deliver indoor maps to 9-1-1…
Read full articleAPCO Announces Final Approval of Two National Standards
May 6, 2021APCO International received final approval from the American National Standards Institute (ANSI) on April 8, 2021, for two American National Standards (ANS).
Read full articleManaging Trauma
May 6, 2021What is a traumatic event? For telecommunicators, traumatic events can be anything. While not every call we take is traumatic, the cumulative toll of the job itself is. The effects of cumulative acute stress can be detrimental to our mental and physiological health.
Read full articlePublic Safety Telecommunicators Help Find and Rescue Abducted Child
April 16, 2021On January 15, 2020, at about 1:30 p.m. an 11-year-old girl was walking home from school. A man got out of a car and grabbed her. Witnesses called Springfield (MA) Emergency Communications (SEC).
Read full articlePublic Safety Telecommunicators Help Locate Child Taken in Home Invasion
April 15, 2021The five telecommunicators on duty banded together, dispatched field responders, broadcast lookouts, performed notifications, made NCIC entries, pinged cellphones, coordinated with investigators and communicated with area jurisdictions.
Read full articlePublic Safety Telecommunicators Help Rescue Child Stolen by Non-Custodial Parent
April 14, 2021On February 21, 2021, at 4:00 p.m. the Glendive (MT) 911 Communications Center sent a multi-state message from the Glendive Police requesting law enforcement agencies attempt to locate a child abducted by a non-custodial parent in a stolen vehicle possibly en route to California.
Read full articlePublic Safety Telecommunicators Assist in Rescue of Kidnapped Child
April 13, 2021Hamilton County (OH) Communications Officer Lisa Helm took a call from a frantic grandmother who uttered the words nobody wants to hear, “My grandson… He was just kidnapped.”
Read full articleWomen in Public Safety Communications: Renee Gordon
April 8, 2021Renee Gordon, Director, City of Alexandria, Virginia – Department of Emergency and Customer Communications, has been in public safety for over 30 years, 12 in emergency communications
Read full articleAPCO International Announces Recipients of 2021 Leadership in Policy Awards
March 25, 2021Alexandria, VA – The Association of Public-Safety Communications Officials (APCO) International announces the recipients of its prestigious 2021 Public Safety…
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