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Industry

Judge Tosses Lawsuit over Digital 9-1-1 System

July 21, 2010

A judge has thrown out a lawsuit that sought to make York County, Pa., stop using its $36 million digital 9-1-1 radio communication system. In his ruling Monday, Common Pleas Court President Judge Richard Renn said three police unions had valid complaints about the system.

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Industry

9-1-1 Call Was Delayed before Man Shot Pair

July 15, 2010

A distraught town man called his son in Alabama and threatened to harm family members at their Route 66 home, but by the time the son got through to local 9-1-1 operators it was too late.

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Operations

9-1-1 Officials Still Reviewing Spanish Translation Proposal for Reverse Notifications

June 20, 2010

By Daniel Langhorne, Intern, Noozhawk.com The Santa Barbara County (Calif.) Sheriff’s Department will have its response next month to a…

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Industry

9-1-1 Calls Released in Alleged Bigfoot Sighting

June 18, 2010

North Carolina resident Tim Peeler reported a Sasquatch near his home in Casar, N.C., to 9-1-1. “He was about 9, 10-foot tall with real long arms. … It looked like a giant ape with a man’s face,” he said in a 911 call.

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Operations

Typo Led 9-1-1 Medics to Wrong Address

June 17, 2010

A 9-1-1 operator had the correct address for a call about a dying infant, but one missed keystroke caused Allegheny County’s (Pa.) computer dispatch system to send paramedics to the wrong address.

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Industry

Florida Passes Training Law for 9-1-1

June 11, 2010

On June 3, Florida Gov. Charlie Crist signed into law SB 742 Public Safety Telecommunications/E911

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Industry

9-1-1 Outage in Northern Jackson County Remains a Mystery

June 7, 2010

Customers in White City, Eagle Point, Shady Cove, Butte Falls and Prospect were unable to make the three-digit call for help from 2:36 until 8:32 p.m. on Sunday and again from 6:33 to about 9:30 a.m.

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Operations

Why We Can’t Text 9-1-1

May 28, 2010

Looks like the word is getting out to the public that they can’t text 9-1-1. APCO’s own Courtney McCarron Hastings…

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Industry

Technology vs. Dispatch Experience

May 28, 2010

On May 2, the city of DeKalb, Ill., 9-1-1 system dodged a bullet. That morning, a tech savvy freshman from Northern Illinois University programmed his iPhone to call 9-1-1 repeatedly, tying up the city’s two 9-1-1 lines. It took only six minutes for Carol Halsey, a DeKalb Comm Center dispatcher with 20 years of experience, to stop the loop.

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Industry

Trained Right

May 7, 2010

An interview with Kathryn Wheeler of the Willamette Valley Comm Center in Salem, Ore. Wheeler successfully processed an emergency childbirth call, as well as an emergency call about her father on April 20, only six months into her public safety communications career.

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