Industry
Lucky No. 4
April 30, 2010Over the span of several years, Theodore “Ted” Cook, a dispatcher for the Mooresville (Ind.), has answered four emergency calls from his wife, Susan.
Read full articleHook ‘Em While They’re Young
April 26, 2010An interview with program coordinator Frank DeRusso about the creation, development and implementation of Fort Lauderdale High School’s Public Safety Telecommunicator Course. The course uses APCO materials and certifications for police and fire dispatch, as well as training simulators.
Read full articleCelebrate the First First Responders
April 16, 2010This is National Public Safety Telecommunications Week, and politicians and the public made it a point to honor telecommunicators for their part in saving lives. Read about the kickoff and other events held this week.
Read full articleNational Broadband Plan Released
March 24, 2010APCO and the public safety community have been anticipating the release of the FCC’s National Broadband Plan for some time now. In March, the FCC finally released the plan.
Read full articleFrom Broadband to TriBand
March 24, 2010Educational opportunities were plentiful and many new products were on display at IWCE 2010, held March 10-12 in Las Vegas.
Read full articleA High-Tech EOC on Wheels
February 24, 2010An interview with Frisco (Texas) Fire Department Chief Mack Borchardt and Assistant Chief Paul Siebert about the state-of-the-art communications technology used in its new command and communications vehicle.
Read full articleBlount Co. (Tenn.) 9-1-1’s Text-A-Tip Program
February 11, 2010Blount Co. (Tenn.) 9-1-1 Comm Center deploys Text-A-Tip program in local schools. Story includes an interview with Assistant Director Donna Overstreet about implementation and deployment.
Read full article9-1-1 Call of Duty
February 1, 2010Hamilton Co., Ohio, telecommunicators got to great lengths to help a soldier abroad after his friend called 9-1-1 concerned.
Read full articleHialeah, Fla., Gets New Center & CAD Upgrade
February 1, 2010In October 2009, all this changed when the nearly 50 police and fire dispatchers and calltakers the City of Hialeah, Fla., merged into the city’s new comm center. Today, cross-trained on a new computer-aided dispatch (CAD) system, telecommunicators serve Hialeah’s citizens from a high-tech facility.
Read full articleTraining Requirements for 9-1-1
January 15, 2010On the Thursday, Jan. 7, edition of The Today Show, NBC aired a story all APCO members and public safety telecommunicators should be aware of: “911 Emergency: Are Operators Ready for Your Call?” In this story, Jeff Rossen reported on a three-month investigation into the lack of national training standards for 9-1-1.
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