Industry
Stress Continues to Plague Telecommunicators
In the course of your responsibilities as a 9-1-1 call taker or emergency dispatcher, have you ever experienced physical or emotional effects such as a fast heart rate, clammy palms, thinking about calls after work, trouble sleeping, or avoiding calls or friends? Have you found yourself wondering in silence if your coworkers are feeling the same way?
Read full articleWesterville (Ohio) Becomes the 70th Emergency Communications Center to Implement ASAP
The City of Westerville OH Communications Division is the 70th ECC in the United States to implement the Automated Secure…
Read full articleHeroes Behind the Headsets: Dyersburg 9‑1‑1
When a call is taken, these individuals not only gather crucial details from a caller, but also paint a detailed picture of the situation to police officers, firefighters, and EMS responders all without seeing the scene.
Read full articleECCs Will Postpone, Alter, Celebrate NPSTW 2020
Next week, April 12-18, is National Public Safety Telecommunicators Week, and emergency communications centers are divided about how or whether…
Read full articleCherokee County E 9-1-1 Receives APCO Agency Training Program Certification
Cherokee County E 9-1-1, GA, has received Agency Training Program Certification, a Project 33® Initiative, from the Association of Public-Safety Communications Officials (APCO) International.
Read full articleAPCO Statement on the CSRIC “Report on the Current State of Interoperability in the Nation’s 911 Systems”
The Communications Security, Reliability, and Interoperability Council (CSRIC) VII adopted a “Report on the Current State of Interoperability in the Nation’s 911 Systems.”
Read full articleMaximizing the Benefits of LTE Networks in Mission Critical Push-To-Talk Systems
By DVSI Engineering Introduction Land Mobile Radio (LMR) systems such as APCO Project 25 and Digital Mobile Radio (DMR) have…
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AI Is Coming: Will I Still Have A Job?
[Originally published in the March/April 2020 PSC magazine.] By Suzanne Ladd, Senior Program Manager for Seminole County Fire/EMS Emergency Communications It’s really…
Read full articleTelecommunicator Cardiopulmonary Resuscitation: A Policy Statement From the American Heart Association
Telecommunicator Cardiopulmonary Resuscitation: A Policy Statement From the American Heart Association – Endorsed by the Association of Public-Safety Communications Officials International
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Voices in the Dark: The Voices of Telecommunicators with PTSD
By Matt Berg During my research phase for my article titled “PTSD and the Telecommunicator,” published in the March-April issue…
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