Alexandria, VA – APCO International has filed a Project Initiation with the American National Standards Institute (ANSI) to revise APCO American National Standard (ANS) Best Practices for ECCs When Processing Vehicle Telematics Calls from Telematics Service Providers. This revision seeks to identify best practices and operational requirements for ECCs to receive and process vehicle-initiated telematics calls. We are looking for […]

Ashley Michels, the Communications Unit Supervisor at the St. Charles City Police Department in Missouri, embodies resilience, adaptability, a deep-seated dedication to serving others and more.

As a public safety telecommunicator in Buncombe County, North Carolina, for more than eight years, I have experienced many critical incidents. But nothing could have prepared me for the catastrophe that the city of Asheville experienced during Hurricane Helene.