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Remote ECC Operations – A Real World Deployment

APCO International August 16, 2021 APCO
Monday, August 16 | 3:30 p.m. – 4:30 p.m.
Jay English, APCO International

APCO’s Chief Technology Officer, Jay English, discussed how emergency communications centers were able to provide remote call taking and dispatching services during the COVID-19 pandemic. The session examined actual use cases to describe the successes and challenges in deploying remote technologies and shared strategies for maintaining consistent and effective operations with remote call takers and dispatchers.

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