Archive
Tactical Dispatch Team: Your Job on the Other Side of the Console
August 13, 2019This session offered a unique look into tactical dispatch teams that respond with field units, as well as those that…
Read full articleAPCO 2019: Distinguished Achievers Breakfast
August 13, 2019By Richard Goldstein The APCO 2019 Distinguished Achievers Breakfast on Tuesday morning in the Baltimore Convention Center recognized agencies and…
Read full articleDispatchers Role in Firefighter Safety and Survival
August 13, 2019This session addressed the need for dispatch personnel and firefighters to have an awareness of each other’s roles and responsibilities….
Read full articleDefusing Comm Center Conflict
August 13, 2019Adam Timm of The Healthy Dispatcher presented his course “Defusing Comm Center Conflict “ to a standing room only audience…
Read full articleCoaching and Mentoring for Comm Center Success: How You Say It Matters
August 13, 2019“Coaching conversations are the only way we can help our coworkers and employees become their best,” according to former 9-1-1 dispatcher…
Read full articleStress Exposure Training: Resiliency Is Learned
August 13, 2019This interesting interactive session was designed around collaborating and learning from each other. Discussion focused around stress exposure training and…
Read full articleFCC Regulatory Update
August 13, 2019Policy & Licensing Division Chief Michael Wilhelm discussed three different spectrum bands used by public safety. First, he discussed use…
Read full articleMaryland’s FiRST Statewide Public Safety Radio System Deployment: Best Practices and Lessons Learned
August 13, 2019Maryland’s deployment process for their statewide public safety communications system, First Responders Interoperable Radio System Team (FiRST), began in 2010….
Read full articleASAP to the PSAP: A No-Brainer That’s Faster Than Fast Comes to the Rescue
August 13, 2019If you haven’t yet heard about ASAP (Automated Secure Alarm Protocol) that delivers real time alarm monitoring information directly into…
Read full articleAn Update on DHS Efforts to Improve Emergency Communications
August 13, 2019The session began with Serena Reynolds, Associate Director, Emergency Communications Division, DHS, who provided an overview of the 2019 National…
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