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Code for America Creates App to Map 9-1-1 Calls in Long Beach (Calif.)

External News Source July 31, 2014 Industry
App has implications for other cities seeing a similar skewed distribution in emergency calls.

The scream of ambulances across Long Beach (Calif.) is part of the city’s daily soundtrack. But now the city wants to find a way to play that tune a little less with the help of a trio of techies.

Last year alone, more than 40,000 emergency medical calls kept Long Beach paramedics busy. More than half of those calls came from only 10 percent of addresses, meaning that some places in the city are disproportionately calling for help more than others.

Through a partnership with Code for America, a nonprofit group that works to improve government using technology, three young, computer-savvy folks are working with the city to create an online application for city staff that will collect information from different departments to examine how often and why the city responds to some addresses over others.

“What’s great about this project is it’s going to give us a little more data on exactly where these are,” said Long Beach Deputy City Manager Tom Modica. “I think anecdotally, we know where they are. We do have task forces that get together to talk about areas we need to focus resources on. This is really going to help automate that and help give a much clearer picture of all the data in all our various systems so that we can be more efficient in trying to address some of these properties.”

Long Beach was selected from more than 50 other cities to be one of 10 that partners with Code for America this year.

Such a partnership between governments and Code for America has resulted in apps used in cities across the country. In Boston, it created an app that allowed parents to find a public school that matches their child’s needs. In San Francisco, that relationship resulted in an app that texts residents when they’re at risk of losing city services. In Honolulu, that meant the creation of Honolulu Answers, a custom search engine that connects residents with quick, need-to-know government information.

The health care app is expected to be up and running for city staff by mid-August, although who will have access and its implementation has yet to be determined. The app has implications for other cities that see a similar distribution in emergency calls.

Dan Getelman is a software developer and is working alongside Rhys Fureigh and Molly McLeod as Code for America fellows in Long Beach. He said in examining data alongside city staff a few trends have already emerged.

One address had several slip and fall incidents. Rather than have residents continually dial 9-1-1 for help, the city is looking at starting a fall prevention program there to reduce such injuries, simultaneously improving the quality of life for residents and reducing the number of expensive emergency calls.

“Any decrease in calls for services takes pressure off the system,” Getelman said.

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