Alexandria, VA – Residents in Western Stark County, OH, now have the added strength of APCO Institute Emergency Medical Dispatch behind their 9-1-1 call center because the Regional Emergency Dispatch Center (R.E.D. Center) recently implemented the program. 

The APCO Institute EMD Program, based on EMD guide cards and software, is a systematic way to manage emergency medical service (EMS) resources in an organized and effective manner and to provide medical assistance to callers, when needed, until medically trained field response units arrive at the scene.

“APCO’s EMD certification and implementation means our dispatchers have achieved one of the highest levels of training in our profession. This comprehensive program will help augment the already high level of service we provide to the communities we serve,” said Mark Busto, R.E.D. Center Executive Director.

Employees of the Regional Emergency Dispatch Center service a population of approximately 100,000 with 14 full-time, 3 part-time and 2 administrative staff members that receive a call volume of close to 86,000 calls annually.

“The APCO Institute welcomes the Regional Emergency Dispatch Center as an EMD User Agency and looks forward to working with their staff to provide EMD services to their area,” said APCO Institute Director Julie Troutman.

About APCO International™ (www.apcointl.org)

APCO International is the world’s largest organization of public safety communications professionals.  It serves the needs of public safety communications practitioners worldwide – and the welfare of the general public as a whole – by providing complete expertise, professional development, technical assistance, advocacy and outreach.