The APCO Emerging Technologies Committee is pleased to offer a white paper for our members: Text Messages in a PSAP Environment.

This paper evaluates interim 9-1-1 text solutions, including the technologies used, lessons learned from early deployments both in the United States and in Europe and the status of interim options.  The intent of this paper is to provide the reader with an overview of current text technologies that should be considered as we transition to Next Generation 9-1-1 (NG9-1-1) solutions.

Download it here: APCO Emerging Tech Text-to-911 Final