LONGMONT, Colo., Jul 25, 2012 (BUSINESS WIRE) — Intrado Inc., a subsidiary of West Corporation and a leading provider of 9-1-1 technology solutions, today announced the upgrade of call-handling equipment for 41 emergency call taking positions in four separate public safety answering points (PSAP)s for Maricopa Region 911 (Maricopa) in Arizona.

An Intrado customer for the past seven years, Maricopa will replace the current analog call-handling system with the latest Intrado VIPER(R), Power 911(R) and Power MIS(R) IP call-handling solutions. This new call-processing system provides Maricopa County with greater control and flexibility for all types of calls and is the next step in setting the foundation for an IP-based, i3-ready platform.

Maricopa will benefit from VIPER’s modular architecture, which allows components to be distributed for maximum efficiency. Individual call takers will have improved control of call display with Intrado Power 911, VIPER’s graphical user interface (GUI). Power 911 gives call takers the ability to choose and change on-screen layouts, color schemes, line and trunk appearances and other characteristics based on their individual preferences.

Further, with Intrado Power MIS, Maricopa PSAP directors, managers and shift supervisors will now have advanced reporting and analytical tools for a comprehensive view of PSAP call-handling activity and greater insight into personnel performance.

KEY FACTS

— Maricopa Region 911 supports 26 total PSAPs including the Maricopa County Sheriff’s Office, Phoenix Police Department and the Phoenix Fire Department

— The 26 Maricopa PSAPs are responsible for the safety and protection of 3.9 million citizens across 9,200 square miles.

— The Maricopa County Sheriff’s Office is the nation’s third largest sheriff’s office with a staff of 3,400 employees and sworn officers.

— Intrado VIPER is the proven call-processing solution deployed in more than 1,300 PSAPs and over 7,500 positions.

SUPPORTING QUOTES

Liz Graeber, administrator–Maricopa Region 911

We are excited to work with Intrado on implementing the latest in 9-1-1 call-handling technology for our PSAPs. We look forward to gaining better operational and maintenance efficiencies with the new system, and setting the stage for future NextGen 9-1-1 capabilities.

Michael Lee, vice president–Intrado Inc.

Maricopa Region 911 has been an Intrado customer for many years, and we are excited to be working with them on this key project. With its market-leading versatility, i3 compliancy and flexibility to integrate with nearly any ESInet infrastructure and multiple vendor interfaces, VIPER is the right choice for Maricopa Region 911.

The increased capability and functionality Maricopa Region 911 will have with the new VIPER and Power 911 systems will help them be even more efficient and effective today, and sets the stage for a seamless transition to NextGen 9-1-1 in the future.

SUPPORTING RESOURCES

Call: 1.877.262.3775

Website: www.intrado.com

Twitter: @Intrado

Facebook: http://www.facebook.com/intrado

About Intrado
In business for more than 30 years, Intrado, a subsidiary of West Corporation, has maintained a focus and passion for saving lives and supporting the needs of public safety. Agencies and telecommunication services providers throughout the world depend on Intrado for emergency communication services and technology. Intrado’s dedicated focus on emergency communications technology allows the company to continue pioneering network innovations that improve emergency response. For more information, visit www.intrado.com , or follow Intrado on Facebook and Twitter for the latest news.

About Maricopa Region 911
Established in the early 1980s, the Maricopa Region 911 is a consortium of local municipalities in the greater Phoenix metro area that handles emergency 9-1-1 calls through 26 call centers.