Wilson County, Tenn. Emergency Management Agency Implements New World Systems’ Dispatch Software
Troy, Mich. (February 22, 2012) — The Wilson County, Tenn. Emergency Management Agency (WEMA) has implemented New World Systems’ Aegis™ Computer Aided Dispatch (CAD) solution to replace a highly customized legacy system. The flawless implementation was completed in record time and provided WEMA with greatly improved reporting and handling of 9-1-1 call information through industry best practices built into New World’s software and training. WEMA is currently using New World’s CAD to streamline emergency response for Fire and EMS.
“We needed a solution that was not custom or modified, from a vendor that is proven strong in all disciplines: Law Enforcement, Fire and EMS dispatching,” said Capt. Marty Heckman, Special Operations/Communications Officer for WEMA. “I had a very high comfort level with New World’s solution well beyond the other vendors we considered. Combined with their solid company stability and extremely favorable customer reviews, I felt their software was a great value and excellent fit for us.”
Thanks to New World’s innovative and proven off-the-shelf implementation methodology, WEMA worked with the Company to complete the CAD implementation in only 60 days from the first on-site start-up meeting. Through years of developing this process to meet the needs of smaller agencies like WEMA, New World has perfected the significantly shorter implementation time while still providing more value through best practices learned from decades of experience with agencies across the country.
“I would definitely recommend New World and their approach to implementation to agencies like us that have fallen behind the times with their public safety software,” said Capt. Heckman “Because there was no customization, we experienced significant time and cost savings, and we absolutely benefited from adopting industry best practices. I couldn’t have asked for a smoother implementation. Everything went great, and New World’s team was excellent to work with.”
New World Systems, a public sector software company in Troy, Michigan, has been providing software solutions for public safety and public administration organizations since 1981.The Company designs, develops, markets, supports and implements the fully integrated Logos™ Public Administration Suite for local governments and the Aegis™ Suite of Public Safety Software for Law Enforcement, Fire and EMS. A solid foundation of Company Stability & Industry Leadership, Integrated & Proven Solutions, Implementation Expertise and World-Class Customer Care makes New World Systems the Secure Choice in Public Safety Software. In 2011, New World Systems’ experienced and PMI certified implementation teams completed well over 150 successful Public Safety Solution Go Lives. New World Systems is trusted by more than 1,000 public sector agencies across the United States.
