SAN DIEGO, CA (November 30, 2011) – TriTech Software Systems, a leading provider of Public Safety and Medical Transportation software solutions, announced the establishment of a Center of Excellence to strengthen its level of service and support offerings for TriTech customers.  Located at TriTech’s office in Decorah, Iowa, the TriTech National Support Center supplements the existing support infrastructure with additional resources and increased availability of support services.  The specialized team is dedicated to providing exceptional and timely customer support.  The Center is an important TriTech corporate initiative aimed at ensuring high levels of customer satisfaction through improving the quality, delivery and support of TriTech products and services.

TriTech is acutely aware that in public safety, customer service is paramount. The Decorah Center demonstrates the company’s commitment to achieving the best possible results for its customers by building upon its consistently high level of customer satisfaction.  Support levels will be enhanced through expanded business hours and additional staffing resources to ensure quicker call processing and more timely communications.  The support staff in Decorah is being cross-trained,  allowing them to support any product in the diverse TriTech product suite. With the additional resources available, hold times and response times will be reduced.   The Center will be held to strict performance benchmarks, such as average hold times, call processing and issue response times to ensure that premium levels of customer service are delivered to our customers.

“Our customers expect immediate response so that they can, in turn, deliver the highest level of availability,” says Chris Maloney, President and CEO of TriTech Software Systems.  “Recognizing that customer service is our highest priority, we have established a central, nationwide support center.  The level of service provided by our Decorah office is unmatched, and we are expanding their capabilities to broaden their reach across the company. With this enhanced level of service, we are setting the Gold Standard of service in the public safety industry.”

Initially, the newly expanded service and support team will provide technical support for TriTech’s EMS and Imc customers, as well as providing additional resources for overflow of issues for VisiNet Solutions customers.  TriTech’s subsidiary offices will increasingly focus on product delivery and development – further strengthening the quality of products the company provides.  With the establishment of the TriTech National Support Center and its public safety experience and knowledge, TriTech continues to deliver on its commitment to excellence.

About TriTech Software Systems

As the industry-leading public safety software company, TriTech Software Systems provides innovative, comprehensive solutions for law enforcement, fire and EMS agencies.  Through its extensive suite of products and sole focus on public safety, TriTech offers a solution for every size and segment of the law, fire and EMS market.  The company leverages its extensive public safety experience and expertise to consistently deliver successful results and ensure high levels of customer satisfaction.  TriTech is the largest public safety solution provider in America with more than 2,500 clients across the United States, and in other countries including Canada, Australia, New Zealand, Singapore, United Kingdom and Ireland.  For more information on TriTech, please visit www.tritech.com.