Redmond, WA, U.S.A., November 1, 2011― A 46-position installation of Zetron’s Advanced Communication (Acom) system is in its final stages of deployment and testing at the new Queensland Emergency Operations Centre (QEOC) near Brisbane, Australia. The Acom system installed in the facility’s communications center is scheduled to go live in December of 2011. It is already being praised for its high levels of integration, customization, flexibility, and the effectiveness with which it is meeting the customer’s complex requirements.

Emergency command-and-control point
Two main operations are housed at QEOC: the communications center and the State Disaster Operations Centre. The Zetron Acom system installed at the communications center will serve as the command-and-control point for the Queensland Ambulance Service, the Queensland Fire and Rescue Service, Queensland Corrective Services, and Emergency Management Queensland.

Why Acom?
There were a number of reasons why Acom was chosen for the project. Chief among them were the customer’s past positive experiences with both Zetron Australasia and an earlier version of the Acom system. In addition, the new Acom system could be customized to accommodate the site’s requirements. The customer also preferred to work with a local vendor who understood their operations thoroughly and would be able to provide ongoing support.

The solution
The Acom system for the QEOC communication center includes:
• 46 operator consoles
• 10 analog PABX/PSTN interfaces
• 156 analog radio interfaces
• 10 utility audio interfaces
• 46 PABX phone-to-console interfaces
• 10 digital, long-term logging interfaces that use E1 links from all console and radio lines

Coordination and integration
The QEOC project required considerable coordination. For example, Zetron’s project team worked closely with the customer’s project office and two computer-aided dispatch (CAD) vendors to integrate the CAD and Acom systems. As a result, the Acom system is able to provide a stream of radio and console events to the CAD system and to also accept CAD-initiated controls.

‘Excellent control and functionality’
“The new Acom system meets our operational needs extremely well and gives us excellent control and functionality over our radio systems,” said Colin Allen, operations manager for the QEOC. “The ability to add functionality and flexibility to the system now and in the future is a huge advantage to us.”

“We worked closely with the QEOC to deliver a system that would meet their unique and exacting specifications,” said Zetron Australasia vice president and general manager, Ranjan Bhagat. “Zetron is committed to providing solutions that support public-safety services throughout Australia and Asia, and that also reflect a thorough understanding of local requirements.”

About Zetron
For 30 years, Zetron has been providing mission-critical communications solutions for customers in public safety, transportation, utilities, manufacturing, healthcare, and business. With offices in Redmond, Washington, U.S.A.; Hampshire, England; Brisbane, Australia and numerous field locations, Zetron supports a worldwide network of resellers and distributors. This gives Zetron a global reach as well as a local presence in the regions it serves. Zetron is a wholly owned subsidiary of JVC Kenwood Corporation. For more information, visit www.zetron.com.