Radio IP Software Inc., announces the appointment of Sylvain Thomas as Vice President, Customer Service, reinforcing our continuing transformation to a customer-oriented organization.

Sylvain’s focus will be on supporting the needs of our customers worldwide. He will leverage over 20 years of operations management and market development experience in the telecom and high-tech sectors to ensure that Radio IP’s product and service portfolio accurately addresses their continuously evolving needs.

“We are excited about the on-going evolution of our management team”, said Daniel Desgagné, COO at Radio IP Software Inc.  “Sylvain’s customer care, leadership and industry knowledge will strengthen our company as we continue our strategic transformation to a market-driven organization.”

Prior to joining Radio IP, Sylvain led the Operations team for a division of Trimble Navigation, a large, international company providing advanced positioning technology and mobile data solutions. Before that, he carried similar responsibilities for Bell Canada, a major national telecom enterprise.  Sylvain also recently obtained its Black Belt status in the Lean Six Sigma program, a well-respected certification in project management and change facilitation.