PHILADELPHIA, Pa., Aug. 8, 2011 — NICE Systems’ PSAPs’ Finest Awards is an annual recognition program through which individuals are nominated by their public safety peers and winners are selected by a panel of judges. Serving on the 2011 judging panel were: Captain Lisa M. Baker (Metro Nashville Emergency Communications Center), Alex Harris (Information Technology Officer, Riverside County Sheriff’s Department, Riverside, California), Shirlene Skipper, (911 Communications Director, Sumter County, South Carolina), and Barry Ritter, (Executive Director of the Indiana Wireless E911 Board and former PSAPs’ Finest Director of the Year).

Director of the Year: John Mills, Communications Operations Manager, Santa Clara Police Department

Line Supervisor of the Year: Allyna Bay, Communications Shift Supervisor, Gilbert Police Department

“Serving as a PSAPs’ Finest judge has given me the opportunity to step back and recognize the difference 911 professionals make, not just in my backyard, but in other communities across North America,” said Captain Baker. “It has indeed been an honor.”

Technician of the Year: Robert W. Jeffrey Jr., Communications Systems Supervisor, Orange County Sheriff's Office

Telecommunicator of the Year: Christopher Scott, Telecommunicator, Thurston 911 Communications (TCOMM)

Shirlene Skipper of Sumter County commented: “While this year’s PSAPs’ Finest winners hail from different backgrounds and settings, they all share a passion for providing excellent public safety customer service. They are shining examples of silent heroes and exemplify the ‘best of the best’ of the public safety profession.”

For more information on the PSAPs’ Finest Awards, including previous years’ winners, please visit http://www.nice.com/PSAP/2011/.

About NICE Systems
NICE Systems is the worldwide leader of intent-based solutions that capture and analyze interactions and transactions, realize intent, and extract and leverage insights to deliver impact in real time. Driven by cross-channel and multi-sensor analytics, NICE solutions enable organizations to improve business performance, increase operational efficiency, prevent financial crime, ensure compliance, and enhance safety and security. NICE serves over 25,000 organizations in the enterprise and security sectors, representing a variety of sizes and industries in more than 150 countries, and including over 80 of the Fortune 100 companies. For more information, visit www.nice.com.