GREENSBORO, N.C., July 29, 2011 — On June 9, 2011, Synergem Emergency Services successfully routed the Nation’s first end-to-end call through an Emergency Services IP Network (ESInet). Synergem’s ESInet meets the Detailed Functional and Interface Standards for the NENA i3 Solution recently approved by the National Emergency Number Association (NENA).

The end-to-end call originated in Winston-Salem, N.C., on WindStream’s Public Switched Telephone Network (PSTN), and was delivered through a Session Initiation Protocol (SIP) trunk connected to Synergem’s ESInet. Synergem’s ESInet then “geospatially” routed the call to the Winston-Salem Public Safety Answering Point (PSAP) where it was answered on a NG9-1-1 SIP based call-taking application. Geospatial routing employs GIS data to better locate and route emergency calls.

In order to verify the ESInet could dynamically reroute calls to another center to simulate an action that would be required if the Winston-Salem PSAP was offline, the team changed the routing policy by using a graphical map interface to draw a polygon around Winston-Salem’s jurisdictional boundary. As a result of this change, when a call originated from within the city’s jurisdiction, it was automatically geospatially routed to the 9-1-1 center in Surry County.

This end-to-end call was part of the exhaustive ESInet acceptance testing program completed on June 30, 2011. This test marked the successful completion of the year-long provisioning phase of this ESInet project. In the project’s next phase, all remaining telephone service providers will be connected to the ESInet and all 9-1-1 calls will begin flowing across it. Funds now devoted to maintaining and operating the obsolete legacy 9-1-1 network will be used to support the new ESInet.

Myron Herron, President and COO of Synergem said: “Our ESInet is designed to provide operational capabilities not available in legacy or transitional 9-1-1 networks.” Julia Conley, Information Technology Director for Winston-Salem Police department added: “Routing a call across an IP network just isn’t good enough. The time and money PSAPs invest in migrating to NG9-1-1 should be justified by significant operational enhancements such as those demonstrated during this system’s acceptance testing.” According to Mr. Herron, “Now that our ESInet has been proven, it will be made available to other communities and their PSAPs.”

Synergem Emergency Services, LLC (WWW.NG9-1-1.NET) is a privately held corporation with offices located in Greensboro, North Carolina. Synergem operates the Nation’s most scalable,fault-tolerant NENA-i3 compliant Emergency Services IP Network. Built on an open platform, Synergem’s ESInet is tightly integrated with hosted, mission critical solutions built specifically for the Next Generation. Synergem’s hosted Next Generation solutions include emergency call management that unifies telephony and radio dispatch with advanced Automatic Call Distribution (ACD) functions, Computer Aided Dispatch (CAD) data exchange hub that allows agencies with different CAD systems to easily share unit status, multimedia collaborative conferencing, regional tactical dispatch mapping, and advanced emergency community notification.

For more information, contact Jim Clark at [email protected] or call 866/859-0911.