Longmont, Colo. — The emergency services network supporting more than 165,000 residents in southwest Florida is now one of the most technologically advanced and reliable in the U.S.

Intrado Inc., a subsidiary of West Corporation and the leading provider of 9-1-1 technology solutions, and the Charlotte County, Florida 9-1-1 office today announced the launch of a new, technologically advanced 9-1-1 network. Activated in August, the county’s new next-generation 9-1-1 (NG9-1-1) system is a highly secure Internet Protocol (IP) network based on industry-recognized open standards that allow greater functionality and interoperability with other emergency organizations.

“Our new state-of-the-art network significantly enhances the performance, reliability and capabilities of the county’s 9-1-1 system and helps to enable improved emergency and disaster response,” said Janet Hamilton, Charlotte County 9-1-1 Administrator. “Moreover, the new emergency services IP network accommodates the delivery of additional critical information, such as building floor plans and medical records. It also makes it possible in the future for our9-1-1 call takers to receive text messages, digital pictures and video clips.” 

Intrado specializes in public safety and 9-1-1 emergency communications. The company has a long and proven track record of developing and maintaining advanced emergency communications technologies and has made significant investments in next-generation 9-1-1 technology.

“Saving lives is our passion, and we are pleased to partner with Charlotte County to provide its residents with the most technologically advanced and reliable emergency services network currently in operation anywhere in the country,” said Mark Scott, Vice President and General Manager for Intrado. “Regardless of the communication device, technology or medium, Intrado has the secure network and extensive portfolio of advanced 9-1-1 services to meet public safety needs today and in the future.”

Since its inception, Intrado has processed more than three billion 9-1-1 calls and has become the preeminent provider of 9-1-1 technology solutions for traditional phone companies, wireless carriers, satellite and cable operators, Voice-over-Internet Protocol (VoIP) service providers, public safety and government agencies. More than 6,000 Public Safety Answering Points (PSAPs) in the U.S. and Canada rely on Intrado for accurate, state-of-the-art 9-1-1 voice, data and call handling equipment support. 

About Intrado
In business for more than 30 years, Intrado, a subsidiary of West Corporation, has maintained a focus and passion for saving lives and supporting the needs of public safety. Agencies and telecommunication services providers throughout the world depend on Intrado for emergency communication services and technology. Products and services offered include emergency 9-1-1 voice call delivery, comprehensive data management, advanced call routing, emergency location and integrated call handling technologies. Intrado’s dedicated focus on emergency communications technology allows the company to continue pioneering network innovations that save lives and improve emergency response.