Married to a retired veteran fire lieutenant who was employed for 21 years with the Prince George’s County (MD) Fire/EMS Department, Diane Billings, 53, is no stranger to public safety. She has been employed for the past 17 years as an Emergency Dispatcher III and Fire Dispatch Supervisor for Public Safety Communications in Prince George’s [...]
Diane Billings: Emergency Fire Dispatcher Loves Going to Work at an ‘Awesome Job’
Karen L. Bune
on March 16, 2012
in Commentary/Blogs
Dispatching Is a Career and a Passion for Padty Mayhew Davis
Karen L. Bune
on February 09, 2012
in Commentary/Blogs
“You can’t let your emotions affect how you do your job because it could impede the outcome for citizens and officers,” says Padty Mayhew Davis.
Baltimore County Police Dispatcher, Stacy Starkloff, Deals with ‘Slice of Real Life’
Karen L. Bune
on January 19, 2012
in Commentary/Blogs
“You have to have a backbone with the police officers,” Stacy Starkloff says. Additionally, she has to remain calm in stressful situations and, regardless of whether or not she is nervous, she cannot give up and has to pull through. Starkloff is also a fast talker. “It works to my advantage,” she says.
Heather Perkins: ‘It’s Been One of the Best Decisions of My Life’
Karen L. Bune
on December 13, 2011
in Commentary/Blogs
Before deciding to become an emergency dispatcher in July 2000, Heather Perkins, 32, from Santa Quin, Utah, was the manager of a movie theater. After she was transferred to manage a dilapidated mini-theater, she decided to leave and pursue a career in emergency communications even though she knew virtually nothing about the field. She took [...]
A Dispatcher’s Life
LexisNexis
on December 06, 2011
in News, Regional & National
Andrew Pantazi, Staff Writer, Chattanooga Times Free Press (Tennessee) She started as a guard at Silverdale Detention Facility in Chattanooga, then became a mall cop at Hamilton Place. If she could do it over, she would’ve gone to the police academy, but she knows her job’s important. Kim Krause can think like a criminal better [...]
Telecommunicator Spotlight: 3 Decades of Dispatching & Cindy Cielock Is Still Loving It
Karen L. Bune
on November 18, 2011
in Calltaking/Dispatch, Commentary/Blogs, Operations
“I love the adrenalin rush when there is a hot call. I enjoy the stress of it all. I like the hot call, and I like a successful conclusion,” Cindy Cielock says about her job as a public safety dispatcher for Onondaga 9-1-1 in Syracuse, N.Y. The area comprises 827,000 square miles with 600 deputies and 450 Syracuse police officers. Cielock has lived in Syracuse her entire life.
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Don’t Procrastinate … The FCC’s Narrowband Deadline Is Almost Here!
April 26, 2012
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Dispatching: A Profession or a Job?
October 27, 2010
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FCC Says PSAPs Must Be Able to Receive 9-1-1 Texts
November 23, 2010
- Naples City Council Bristle at Cost of New Radios; Suggest Officers Share June 29, 2011
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Duty-Related Trauma Exposure in 9-1-1 Telecommunicators
March 29, 2012
- Residents: Go Slow on Address Change August 31, 2010
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Don’t Procrastinate … The FCC’s Narrowband Deadline Is Almost Here!
April 26, 2012
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Protect Your PSAP Applications from Downtime
May 11, 2012
- Senate Confirms Jessica Rosenworcel and Ajit Pai as New FCC Commissioners May 10, 2012
- N.M. Governor Unveils Wildfire-Warning System May 10, 2012
- FCC Reviews Rules Governing the Emergency Alert System May 10, 2012
- S. Elgin Dispatch Switch Smooth So Far May 10, 2012
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Jlockerbie: I wonder if this gentleman has ever seen the insid...
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Jlockerbie: Here is a thought, how about trying to educate the...
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Jlockerbie: That was a very good article, thank you for writin...
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Avr100: A serious problem with potentially deadly conseque...
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Julie: AWESOME JOB!!! Congratulations!...

‘A Quick 20 Years’ for Jeff Schaney in Public Safety Communications
Karen L. Bune on April 12, 2012
in Commentary/Blogs
“It’s been a quick 20 years,” Jeff Schaney, an assistant supervisor of the Fairfax County (Va.) Department of Public Safety Communications, says, acknowledging his 20th year of public service. He possesses a multitude of skill sets that he obtained throughout his career in the public safety sector, in which he has worked as a calltaker, police dispatcher, fire dispatcher and teletype operator. “I had to keep up my skills sets,” he says.