“Is there a doctor in the house?” This popular phrase has been tossed around since at least the 1930s. We all know what it means: Someone nearby is having a medical emergency, and they may not have time to wait for paramedics to arrive. What does the 21st Century version of this call for help sound like? Perhaps, “Is there an AED in the house?”
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ASAP to PSAP: Alarm Monitoring Companies Lining Up
A new Message Broker server managed by the Central Station Alarm Association (CSAA) will become operational soon. The Message Broker is a combination of hardware and software intended to perform a middleware function between Nlets and the alarm monitoring companies that want to take advantage of the Automated Secure Alarm Protocol (ASAP). The Message Broker [...]
Ohio Counties Look to Save Money with Regional Dispatching
WOOSTER, Ohio — While consolidated dispatch centers exist across the nation, a study used the four located in Ohio as case studies: The Chagrin Valley Regional Communications Center in Chagrin Falls; the Metropolitan Emergency Communications Center in Gahanna; Regional Emergency Dispatch Center in Massillon; Westshore Central Dispatch Center in Westlake.
Kansas Dispatchers Help Save Lives under Stress
TOPEKA, Kan. — For dispatchers and their supervisors, their job comes down to one fact: People’s lives are in their hands. And while averaging more than 1,200 calls a day, there isn’t room for mistakes.
OEC Releases FY 2012 SAFECOM Guidance on Emergency Communications Grants
On Thursday, the Office of Emergency Communications (OEC) released the 2012 SAFECOM Guidance on Emergency Communications Grants (SAFECOM Guidance). In coordination with federal agency partners and state and local stakeholders, OEC develops the annual SAFECOM Guidance to provide technical information and program guidance for entities applying for federal grant funding for emergency communications projects. The [...]
ASAP to PSAP: A Preview of Phase II
Positive changes are coming soon on behalf of the ANSI-approved Automated Secure Alarm Protocol (ASAP) program that will benefit the alarm industry and 9-1-1 PSAPs equally. For the participating 9-1-1 PSAPs in Texas and Virginia, the volume of telephone calls reduced with alarm companies using ASAP to deliver alarm notifications has reached the tens of [...]
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Don’t Procrastinate … The FCC’s Narrowband Deadline Is Almost Here!
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Dispatching: A Profession or a Job?
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FCC Says PSAPs Must Be Able to Receive 9-1-1 Texts
- Naples City Council Bristle at Cost of New Radios; Suggest Officers Share
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Duty-Related Trauma Exposure in 9-1-1 Telecommunicators
- Residents: Go Slow on Address Change
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Don’t Procrastinate … The FCC’s Narrowband Deadline Is Almost Here!
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Protect Your PSAP Applications from Downtime
- Senate Confirms Jessica Rosenworcel and Ajit Pai as New FCC Commissioners
- N.M. Governor Unveils Wildfire-Warning System
- FCC Reviews Rules Governing the Emergency Alert System
- S. Elgin Dispatch Switch Smooth So Far
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Avr100: A serious problem with potentially deadly conseque...
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Julie: AWESOME JOB!!! Congratulations!...
Mitigating the Damage from Mistakes: Four Tips
Cindra Dunaway on February 20, 2012
in Calltaking/Dispatch, Commentary/Blogs, Operations
As much as we strive for perfection in the public safety field, at times we will stumble and make a mistake. Some mistakes are easier to fix than others. Some mistakes we never want to think about again. Some make us laugh; some make us cry. Hopefully, you’ve never made a mistake that caused someone [...]