By Charles D. Carter
In 1991, I was in New York City to conduct a course for 9-1-1 instructors. After I entered the building at One Police Plaza, my host pointed to a courtroom just off the lobby. He said it was used for nothing but settling lawsuits against NYC police officers. How terrible that so many allegations of wrongdoing by police exist that they need their own courtroom with a judge dedicated to nothing but cases against those sworn to protect and serve.
With an increasing push toward green technology and design, a Kansas-based comm center has set a gold standard—not only with its environmentally friendly design, but also with its functionality. The Johnson County Emergency Communications Center is one of the radio communications flagships of the Kansas City metropolitan area. The spacious Johnson County Emergency Communications Center [...]
For Pete Piringer, the National Capitol Region has been an exciting place to work and establish his public safety career. His roles have been varied in several localities but throughout them all, he has become a well known communications professional in the region. “I like being a public servant. I guess it goes back to the days of dispatching and volunteering. I’m blessed,” Piringer said.
The 9/11 attacks fundamentally changed the way emergency services personnel think about and respond to acts of terrorism. Today, although Osama bin Laden is dead, terrorism remains a threat to the U.S. and the possibility of another event like 9/11 cannot be discounted. For those in public safety, this means rethinking the “normal” way of doing business and learning from the lessons of the past.
I like to compare the love-hate relationship we have with our families to the relationship between telecommunicators and police officers. We are the only ones who can make fun of, tease or curse our counterparts. And heaven help the one who ever tries to harm them. Just like all families, we can be a little dysfunctional. Here are some tips for getting past the us-vs.-them mentality.
If you are to pass on the mantle of leadership and ensure your comm center continues to move in a forward direction, you need to understand the concepts of succession management. Traditionally, comm centers have had to focus on the here and now, sometimes thinking about the next issue or problem looming on the horizon, but almost never truly thinking five to 10 years down the road.
When it comes to public information and public safety, Alan Etter is a familiar face in and around Washington, D.C., and the National Capitol region. A popular and former public information officer (PIO) for the District of Columbia Fire Department, Etter retains his affinity for public safety despite having moved on to a different job [...]
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