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9-1-1 Dispatchers Can Save More Lives by Coaching Bystanders in CPR

on January 09, 2012
in Management, News, Operations, Regional & National

Statement Highlights:
• Dispatchers should help 9-1-1 callers identify cardiac arrest victims and coach callers to provide immediate CPR.
• If more dispatchers followed these processes, thousands of lives could be saved every year.
• Communities should regularly evaluate 9-1-1 emergency dispatchers’ performance and the overall emergency response system, according to a new American Heart Association statement.

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9-1-1 Resolutions

on December 19, 2011
in Management, Operations

The arrival of Jan. 1 motivates many people to make New Year’s resolutions. You may include resolutions related to your health, education or profession. Why not make resolutions organization-wide for your agency? Gather everyone around and celebrate the New Year with some good discussion and create plans to make the resolutions happen. We asked some [...]

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Good Neighbor: Johnson County Emergency Comm Center Is Environmentally Friendly & Functional

on December 14, 2011
in Management, Operations

With an increasing push toward green technology and design, a Kansas-based comm center has set a gold standard—not only with its environmentally friendly design, but also with its functionality. The Johnson County Emergency Communications Center is one of the radio communications flagships of the Kansas City metropolitan area. The spacious Johnson County Emergency Communications Center [...]

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Comm Center Mergers

on November 22, 2011
in Management, Operations

Although it may appear obvious that amalgamating dispatch centers will have cost savings, achieving success is difficult and knowledge based. Asking the right questions early in the process and applying the right models to determine workloads and staffing models are necessary to achieving real savings and not simply redistributing money between different levels of government.

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Manage Your Risk: Defensible Hiring & Management Practices

on October 27, 2011
in Management, Operations

By Charles D. Carter

In 1991, I was in New York City to conduct a course for 9-1-1 instructors. After I entered the building at One Police Plaza, my host pointed to a courtroom just off the lobby. He said it was used for nothing but settling lawsuits against NYC police officers. How terrible that so many allegations of wrongdoing by police exist that they need their own courtroom with a judge dedicated to nothing but cases against those sworn to protect and serve.

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Johnson County Emergency Comm Center Is Environmentally Friendly & Functional

on September 16, 2011
in Management, Operations

With an increasing push toward green technology and design, a Kansas-based comm center has set a gold standard—not only with its environmentally friendly design, but also with its functionality. The Johnson County Emergency Communications Center is one of the radio communications flagships of the Kansas City metro­politan area. The spacious Johnson County Emergency Communications Center [...]

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Pete Piringer: Public Safety’s Pinnacle of Professionalism

on September 15, 2011
in Management, Operations

For Pete Piringer, the National Capitol Region has been an exciting place to work and establish his public safety career. His roles have been varied in several localities but throughout them all, he has become a well known communications professional in the region. “I like being a public servant. I guess it goes back to the days of dispatching and volunteering. I’m blessed,” Piringer said.

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