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12 – Smash and Grab Face Shot-001

ASAP to PSAP: A Preview of Phase II

on January 26, 2012
in Calltaking/Dispatch, Codes/Standards, Operations, Tech

Positive changes are coming soon on behalf of the ANSI-approved Automated Secure Alarm Protocol (ASAP) program that will benefit the alarm industry and 9-1-1 PSAPs equally. For the participating 9-1-1 PSAPs in Texas and Virginia, the volume of telephone calls reduced with alarm companies using ASAP to deliver alarm notifications has reached the tens of [...]

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ASAP Makes a Difference in Houston Burglary

on December 13, 2011
in APCO, News, Regional & National

On Tuesday 12/01/11 around 1:30 a.m., a Monitronics 3rd shift Emergency Dispatch Operator, Delia Rico, received a counter motion burglary alarm from a sandwich shop in Houston, Texas. Monitronics is an alarm monitoring central station that uses the ANSI-approved Automated Secure Alarm Protocol (ASAP) program, formerly known as the External Alarm Interface Exchange. So does [...]

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Inside the Houston Emergency Center

Automated Secure Alarm Protocol Reduces 9-1-1 Processing & Responses Times

on August 02, 2011
in Calltaking/Dispatch, Operations

Notable things are taking place this year surrounding the use of an ANSI-approved APCO International American National Standard (ANS) that streamlines the delivery of alarm notifications between alarm monitoring companies, also-known-as central stations, and 9-1-1 PSAPs. The official title of this standard, approved by ANSI on Jan. 15, 2009, is the Alarm Monitoring Company to Public Safety Answering Point (PSAP) Computer-aided Dispatch (CAD) External Alarm Interface Exchange — APCO/CSAA 2.101.1-2008, abbreviated the “External Alarm Interface Exchange.”

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