Ashley Michels, the Communications Unit Supervisor at the St. Charles City Police Department in Missouri, embodies resilience, adaptability, a deep-seated dedication to serving others and more.

As a public safety telecommunicator in Buncombe County, North Carolina, for more than eight years, I have experienced many critical incidents. But nothing could have prepared me for the catastrophe that the city of Asheville experienced during Hurricane Helene.

On March 2-3, more than 150 attendees gathered for the second 9-1-1 Wellness Summit in Portland, Oregon.