Stress and the 9-1-1 Telecommunicator

When Caitlin Sampsell decided to go back to school to earn a master’s degree in Public Administration from Western Michigan University last year, she chose a master’s research theme that was relevant to her life and work. She focused on conducting a study entitled “Communications Center Management Stress and 9-1-1 Communications”, with the sole purpose […]

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Communications During a Large-Scale Mass Casualty Incident

In the aftermath of the tragedy of Asiana Airlines Flight 214 that crashed while landing at San Francisco’s airport in 2013, killing three and injuring 187, first responders and PSAP’s from the San Francisco Bay area learned some valuable lessons about what should be done during a mass casualty. During the APCO International Conference & […]

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Silent Key: Marsha Ann Pacolt

Longtime APCO member Marsha Ann Pacolt, 67, died Aug. 23 in Rochester, Minnesota after a battle with cancer. Mrs. Pacolt served as vice president of the Minnesota APCO Chapter from 2008-2014. She had also served on the joint APCO-MSA-NENA conference training committee since its inception in 2007. Prior to that, she served on many APCO training […]

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Explorer, Business Leader Alison Levine Gives Life Lessons on Successful Leadership

As a history-making polar explorer, mountaineer, and former Wall Street executive, Alison Levine knows what it takes to be a part of a successful team. She not only served as team captain of the first American Women’s Everest Expedition, but she also climbed the highest peak on each continent and skied to both the North […]

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FCC Chairman Tom Wheeler Tells APCO Members Failure is Not an Option in Next Generation 9-1-1

Federal Communications Commission Chairman Tom Wheeler told the nation’s largest public safety association last week that the implementation of next-generation 9-1-1 isn’t moving quickly enough for the betterment of public safety, and said Congress must step in to accelerate the process with legislation designed to help further the essential shared mission of public safety. Wheeler […]

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9-1-1 Location Accuracy Critical to Industry

One of the most talked-about topics and heavily attended sessions during last week’s APCO International Conference & Expo concerned the issue of 9-1-1 location accuracy, and its potential impact on public safety. Earlier this year, the FCC adopted new rules that require wireless service providers to improve 9‑1-1 location accuracy. The FCC’s rules were based […]

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APCO International 2015 Conference & Expo Ends On High Note

The 2015 APCO International Conference & Expo concluded Wednesday night with similar grand fanfare that accompanied the entire conference. Along with high-quality, informative conference sessions ranging from how to cope with stress in the workplace to updates on the merging FirstNet system, the conference also boasted keynotes speakers such as former United States Secretary of […]

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